I took my mom out to lunch yesterday. Or to be more clear, I intended to pay for her but the meal was comped. A half hour after we ordered, we noticed the cooks were shutting down as the entire dining room had been served, except us (it was an open kitchen).
I caught up with my waiter by the open kitchen and asked about our food. The manager happened to be standing next to him (I didn’t plan this. I was lucky to find our waiter) and he asked if what I said was true. The kitchen expediter seemed to acknowledge the presence of a ticket for our meal and the manager apologized profusely and offered to comp our meal if we stayed. He also sent over some complimentary dip while we waited for our meal. The food was very good and I was impressed with the manager’s handling of the situation. I’ve had some not-so-great service as of late in restaurants and it’s made me less inclined to dine out.
And it got me to thinking, why do I get bad service? Part of it is that I don’t order drinks as often anymore and there is some anecdotal evidence that waiters are more attentive to big-spending parties. We could always go the racist angle. (My mom did, but there were some other minorities that got food). I’m sure this was an isolated incident. I’m sure it had nothing to do with us.
But of course, I’m still digging on the Internet on what to do. On Quora I liked the following suggestion on “If I receive poor service from a waiter/waitress in a restaurant, what’s the best way to show my displeasure?